Electronic Invoicing: All billing communication, fee schedules, and tax invoices are issued electronically via email by our administrative team.
Payment Schedule:
• Initial Consultations: Payment must be settled in full prior to the consultation commencing to secure the clinical appointment.
• Follow-up Appointments: Fees are strictly payable immediately following the completion of the consultation.
• Telehealth Sessions: Consultation fees must be finalized prior to the scheduled appointment start time.
Attendance & Cancellation Policy: Once an appointment time is reserved, the client holds sole responsibility for attending promptly. We understand that circumstances can change. If you are unable to attend your appointment, we kindly ask that you provide at least 24 hours’ notice.
Cancellation & Non-Attendance Fees Notice:
• For appointments cancelled with less than 24 hours’ notice, a cancellation fee of $200 for an initial consultation or $120 for a follow-up consultation may apply.
• If you do not attend your appointment without prior notice, a fee of $300 for an initial consultation or $180 for a follow-up consultation may apply.
• Cancellation and non-attendance fees are not eligible for a Medicare rebate.
• We understand that emergencies and unexpected circumstances can occur, and the cancellation fee may be waived at the discretion of the practice in exceptional circumstances.
⚠ Medical Reports & Documentation Notice: Standard consultation fees cover direct clinical assessment, diagnosis, and treatment only. If the client, patient, or an authorized third party requires a formal medical report, comprehensive assessment summary, or clinical letter from the treating doctor or clinician, additional professional fees will apply, including Goods and Services Tax (GST). Medical reports require dedicated clinician time outside scheduled appointments and are not covered or subsidized under Medicare. Written fee estimates are available on request, and report fees must be settled prior to document release.